Bio
I have a measurable and consistent track record of creating and developing dynamic, world-class teams and individuals to operate complex business environments. I have led and delivered significant cost saving, efficiency and control projects in various large multi-national business service environments across multiple market sectors.
Contracting, consulting, interim operations manager (O2C, Finance, SSC), Business transformation (transition management and execution, system implementation), process improvement (lean/sigma, process mapping, process documentation), department setup and development (scope, setup, talent identification/development), training delivery and development.
Possessing a broad range of finance and shared service experience, I am capable and confident in establishing and managing large teams in highly dynamic environments. My ability in leadership of processes integration across multiple business functions has enhanced my influence and ability to deliver results and stakeholder management.
Through working in O2C and SSC environments for the past 13+ years I have become a subject matter expert (SME) in:
- O2C: Credit, collections, Cash Allocation, Intercompany
- Transitions: Process mapping, project management
- Operations: resource development, SLA/OLA delivery and tracking, KPI design and implementation, process efficiency delivery
- Training & Development: Course delivery & development, coaching and mentoring
I have practical experience of the variety of regional business cultures, having performed many transition projects and lived and worked across Europe for several years.
Experience
One of the largest pharmaceutical companies in the world, employing over 70,000 people worldwide. Total revenues of almost USD 40 billion globally.
OtC Collections and Credit Management Manager
Responsible for Collections and Credit Management activities for EMEA.
- Establishment of a new Business Service Center (BSC) in Prague – setup of OtC teams, knowledge transfers and operational processes
- Management of OtC processes for all European markets under the BSC responsibility
- Close cooperation with local markets on operational targets
- Departmental talent management and succession planning
Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 40,000 people in 9 countries with global revenues of almost £10 billion.
Accounts Receivable Manager, Europe
Responsible for UK & Ireland and Nordics accounts receivable operations (credit, collections, cash allocation) for B2B, retail and intercompany.
- Leadership of the 75 person strong department (5 teams)
- Delivery of 8% operations efficiency savings in financial years 14/15 and 15/16
- Design, implementation and control of B2B Credit Policy (PC World Business, UK and Ireland)
- Ongoing performance management design/tracking: KPIs, SLA adherence, Employee and Customer Satisfaction, Quality performance
- Development of a KPI-driven performance culture with impressive internal staff development results
- FTE Efficiency: workload reduction, workload absorption, transition tracking/business case preparation
- Departmental talent management and succession planning
Global manufacturer and supplier of paints, coatings, optical products, specialty materials, chemicals, glass, and fiberglass with global revenues of over $15 billion.
Accounts Receivable Manager, EMEA
Responsible for operations and transitions of accounts receivable activities.
AR support covering multiple European regions; cash application, master file maintenance, cash collections, credit management, invoicing, reporting.
Establishment of the accounts receivable department in an SSC environment, delivery of transitions of activities from over 18 European locations:
- Built and managed a department of 35 personnel
- Ongoing design and implementation of the transition of accounts receivable duties from local accounting departments to Brno Shared Service Centre (SSC)
- Standardization of processes across Europe including detailed documentation, process mapping, KPIs,SLAs/OLAs
- Management of internal restructuring projects to improve efficiencies; moving from a country focus to a process focus
- Design and implementation of a cash allocation automation program (Autobank) leading to 14% efficiency savings
- Development and implementation of aging, cash and DSO reporting
- Reduction of EMEA unallocated cash from €12 million to €
- Implementation of governance and internal control procedures
- Project management of P2P €120k project to deliver Intercompany flow-automation; a project to fully automate all EMEA intercompany billing across multiple ERP systems
Manufacturer and worldwide supplier of mobile data capture and delivery equipment. Specializing in barcode scanners, mobile computers, RFID systems and Wireless LAN infrastructure.
Accounts Receivable Supervisor, EMEA
Responsible for collections and cash allocation:
- EMEA Collections covering 11 European regions.
- Responsible for collecting 150+million USD each quarter
- Working with regional financial controllers to maintain and enhance business functionality.
- Accurate and timely reporting to senior management
- Managing a team of 10 Collectors & 2 Cash Appliers
- Buildings of a strong, able team through individual development and new hires
- Monitoring team holidays & sickness
PubQuiz.cz is the exciting bar entertainment that tests your knowledge while expanding your mind! For years, audiences have flocked to the pubs hosting this event to challenge themselves and achieve mastery of the quiz. After hundreds of quizzes and tens of thousands of questions, PubQuiz.cz has quizzed everything from A to Z, but every week there are brand new questions and interesting new topics.
Project Manager
Overall management of a project to implement Pubquiz services into 30 Pilsner Urquell venuesacross North and West Czech Republic.
Education
BA (hons) Business Administration
HND Buinsess & Finance
Foundation Level